1. Do you ship outside the U.S.?
No, at this time we ship only to addresses within the 48 contiguous United States. We do not offer international shipping or deliver to Alaska, Hawaii, or U.S. territories.
2. How long does it take to process and ship my order?
We process orders in 1–2 business days. After that, standard ground shipping takes 3–5 business days for delivery. You will receive a tracking number once your order leaves our warehouse.
3. How much does shipping cost?
Shipping is always free for all orders – no minimum purchase. No extra handling fees.
4. What carriers do you use?
We select from UPS, FedEx, USPS, and DHL based on your location and package size. The carrier will be shown in your shipping confirmation. Transit times are estimates, and we cannot guarantee specific carrier performance.
5. What is your return policy?
You have 30 calendar days from delivery to return new, unused items with original packaging. We offer free return shipping and no restocking fees for any reason.
6. How quickly will I get my refund?
Once we receive your return at our Missouri address, we process the refund within 1–2 business days. Then your bank or credit card issuer may take an additional 7–10 business days to post the funds. We cannot speed up that final step.
7. Are returns really free?
Yes – we provide a prepaid return label for all U.S. returns, regardless of the reason. Contact us to get yours.
8. What if my item is damaged or defective?
Notify us within your 30-day return window with photos and your order number. We will cover return shipping and offer a full refund or replacement. We do not impose a shorter deadline for defects – everything is handled under the same 30-day policy.
9. Can I cancel my order?
Yes, if you email us at info@ironhearrt.it.com before the order is packed and shipped. Once shipped, you must follow the return process.
10. What payment methods do you accept?
We accept Visa, MasterCard, and PayPal. Sales tax is added at checkout based on your state and local rates – the final price you see is what you pay.
11. Where is your physical location?
Our return and correspondence address is:
432 Wildereen Street, Springfield, MO 65807, United States.
We are not a walk-in store; all business is conducted online.
12. How do I contact customer service?
Email is best: info@ironhearrt.it.com. You can also call +1 805-703-1195, Monday–Friday, 9 AM – 6 PM CT. We aim to answer within one business day.
13. What is your policy on sales tax?
Tax is calculated at checkout based on the destination state and applicable local rates. The final total shown includes all taxes and fees – no surprises.
14. Do you have a loyalty program or newsletter?
We occasionally send email updates about new arrivals and restocks. You can sign up on our homepage, and unsubscribe anytime.
If your question isn’t listed here, just contact us – we’re happy to help.