This policy outlines how we process payments for orders placed on the Ironhearrt website (ironhearrt.it.com). By placing an order, you agree to the terms described below.

Accepted payment methods
We currently accept the following forms of payment:

  • Visa (credit and debit cards)
  • MasterCard (credit and debit cards)
  • PayPal (including PayPal balance, linked bank accounts, and cards)

All payments must be made in full at the time of checkout. We do not accept cash, checks, money orders, or any other offline payment methods.

Currency
All prices and transactions are in U.S. dollars ($) . If you use a card or PayPal account denominated in another currency, your payment provider may apply a currency conversion fee – this fee is not charged by us and is outside our control.

Payment timing
When you place an order, your payment method will be authorized immediately for the full order amount (including taxes and shipping, if any). The actual charge (capture) occurs at the time your order is processed and packed, typically within 1–2 business days. In most cases, authorization and capture happen simultaneously, but in some instances (e.g., delayed processing), the authorization may appear as a pending hold on your account until the order ships.

Sales tax
We are required by law to collect sales tax on orders shipped to certain states. The applicable tax is calculated at checkout based on the destination address and current state and local rates. The final total you see before confirming your order includes all taxes – no additional tax-related charges will be added later. You will receive a receipt with a tax breakdown in your order confirmation email.

Payment security
We take the security of your payment information seriously. Our website uses SSL encryption (Secure Sockets Layer) to protect data transmitted between your browser and our servers. Payment details are processed through our trusted payment gateways (Stripe for card payments and PayPal for PayPal transactions). We do not store your full credit card number, CVV, or other sensitive payment credentials on our servers. Only a token or reference ID is retained to process refunds or future orders (if you choose to save a payment method).

Order confirmation and receipts
Immediately after you place an order, you will receive an email confirmation that includes:

  • Order number
  • Billing and shipping addresses
  • Items purchased
  • Total amount paid (including tax)
  • Payment method used

This email serves as your official receipt. Please keep it for your records. If you need a duplicate receipt, contact us and we will resend it.

Refunds and chargebacks
Refunds are issued to the original payment method used for the purchase. Our refund processing time is 1–2 business days after we receive and inspect your return. After we issue the refund, your bank or card issuer may take an additional 7–10 business days to post the funds to your account. This timeline is determined by your payment provider, not by us.

If you dispute a charge and initiate a chargeback, we will work with our payment processor to resolve the issue. Please contact us first – we often can resolve concerns faster than a chargeback process.

Failed or declined payments
If your payment is declined at checkout, you will see an error message. We do not store declined payment information. Common reasons include insufficient funds, incorrect billing details, or fraud prevention blocks. Please check your payment details or contact your bank/card issuer for assistance. We cannot override declined transactions.

Changes to your payment method
You cannot change the payment method for an order after it has been placed. If you need to update payment details before the order ships, please cancel the original order (if possible) and place a new one with the correct method. Contact us for assistance.

Contact for payment issues
If you have any questions about a charge, need assistance with a refund, or suspect unauthorized use of your payment method on our site, please contact us immediately:

  • Email: info@ironhearrt.it.com
  • Phone: +1 805-703-1195 (Monday – Friday, 9 AM – 6 PM CT)
  • Address: 432 Wildereen Street, Springfield, MO 65807, United States

We will respond within one business day and work with you and our payment partners to resolve any issues promptly.

Policy updates
We may revise this Payment Policy from time to time. The most current version will always be posted on this page with the “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.